Customer Feedback

 Hi there. Just to say thanks for fab service again. I ordered on Tuesday and it was here Thursday all the way to France. Please put on your reviews.  Once again thanks. Dave .& Jeanne Robinson  . France. 07-10-16

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Your service was outstanding, I was so surprised to come home to my parts the day after putting in the order, it has given me something to do over the weekend fitting said parts, I work for a large body shop chain and will encourage our parts manager to use your 5 star service.

 Many thanks Malcolm

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I have been buying goods from you since you were on ebay. many years now. I would like to praise you for your efficient and quick service. I recommend you to all our landy friends.        keep up the good work

Best regards

Stephen and Jane Pitts.

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Hello

 

Please express my thanks for the speed and manner with which this order was handled.

Communication from you as to its progress was excellent; the order was swiftly dispatched and arrived here in SW France within 4 days of being placed.

The packaging was first class, and it was evident that each itemís original wrapping had been opened to check the correctness and good order of the contents.

Well done to all concerned.

Please ensure that the management of your company knows that it has some efficient, competent and thorough staff.

Should the opportunity arise to recommend your services to anyone else, I will do so with great pleasure.

 

Thanks once again

Alan V*****

 

(ps: parts quality excellent; prices and shipping v. competitive also!)

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Dear Island 4x4,

 

Just to say thank you for yet another quality delivery.

 

Though a couple of days later than previous orders (still only 4 working days), it arrived extremely well packed (it always looks as if care has been taken to ensure damage will not occur) and all items were of really good quality (as I have come to expect of you now). A great touch on your part was the inclusion of a thermostat housing gasket along with the thermostat I ordered! I had forgotten this but you put one in, many thanks.

 

Keep up the good work, I look forward to using your great services again.

 

Best regards,

 

Peter W******

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Hello

Re: order 1816

I have this morning received the above order - delivered to my door here in Ireland in around 3 days - impressive.

You might also be interested to know that the Land Rover main agent here in Tralee could not get the part for me before Monday at the earliest! They also wanted Ä70 plus VAT (at 21%) for the item - you charged me less than half that including the courier's charges.

I'm really impressed and will be most certainly using your excellent service again.

Regards

Matt H*****

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 My mirror arrived this morning!Most impressive.Thank you for providing a quality service, I shall mention you to my other 4x4 owning friends.ThanksRyan

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Order 2361.Just to say many thanks for your help and the VERY speedy delivery of my radiator. 1 working day ? Cant beat that ! Fully fitted and now I'm up and running again! I would fully recommend you at any time.Thanks and regards,Scott.ps-if you wish to post my thanks on your site, please feel free !

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 just to say thankyou for your first class service i recived from you this week second to none!!!!

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A quick note to say THANK YOU!!!!!!!!
I ordered the pump yesterday as my car had failed its MOT on this issue.
It is now just after 10 am and the pump is on the car and working fine, so by noon today it will have past the MOT. The garage could have supplied and fited a pump for £73 + VAT and they needed 2 days to get it and so on. So Thanks for your great service and I will recomend you to anyone !!
 
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Dear Island 4x4,
 
I have used your mail order website on more than half a dozen occasions and have always been astounded by the level of service I have received. Unlike many other parts websites yours is easy to use, I have rarely seen items out of stock, your prices are very competitive and the service and delivery is second to none.
 
The latest example is when I ordered parts on Friday 6th November, they were dispatched that day and delivered mid morning today (9th November).
 
I have never had to contact you after any deliveries regarding missing or incorrect parts on the order, it has al;ways arrived within 3 days and has always been correct. If only other mail order websites followed your example. Please find attached references for your company on a couple of 4x4 club forums, as I have absolutely no hesitation in recommending you to customers and other 4x4 users. Keep up the good work and well done.
 
Very very impressed, and I hope you pass on my thanks to all the team.
 
REFERENCES:
 
http://www.hampshire4x4response.co.uk/forum/phpBB3/viewtopic.php?f=30&t=651&p=3786#p3786
 
http://www.lines-associates.com/tv4x4/forum/phpBB3/viewtopic.php?f=5&p=10953#p10953
 
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Dear SirsI purchased an air to spring conversion kit from you a few months ago for my P38 Range Rover and would like to thank you for the excellent advise you gave me before I purchased the kit and the speedy dispatch of the kit to my home.My local garage fitted the kit for me at a cost of £135, they said the instructions supplied with the kit were superb.I have had the new springs fitted for two months now and have driven under all conditions (except off road). The springs are superb, I can hardly tell the difference, my wife couldn't tell any difference. Although I have lost the versatility of the different ride heights, I can tell you that the car handles better, especially on cornering.I hope these comments may be of value to other customers and not to take any notice of some adverse comments I have read about in some 4x4 forums.The best thing of course is that it feels as though I have had a great curse lifted from me waiting for the next suspension problem. If I had known about this years ago I would have saved myself thousands of pounds.Again, thank you for all your help.Kind Regards Ian D*****
 
 
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Hi,
 
In these days when people are quick to complain I would like to buck the trend and pass on my appreciation to you all at Island 4X4 for a service which is second to non.
I have always used you for my spare parts due to your prices, service and fast delivery, however today you exceeded your usually high standards by delivering an order I placed yesterday at 15:30 by 09:00 today a truly outstanding service!
My order arrived before the e-mail telling me when my order would arrive, keep it up and well done.
 
 
Kind regards
 
Steve W*****
 
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Hi Neal here,Just wanted to say a huge and quick thank you for your incredibly fast and efficient service. I ordered my parts 4:35 pm on Wednesday afternoon, and they arrived 7:10 am Thursday morning via your courier UK Mail. I requested delivery ASAP, and you massively exceeded my expectations, the only down side was I had to get out of bed early to sign for the parcel!!!! Anyway thanks again for fantastic service, and I will certainly be doing business with you again.Please feel free to post the above on your feed-back page.Thanks againNeal

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Hi
You don't appear to have a method of supplying feedback so I thought I would just send you a quick email simply because I was so impressed!
My invoice No: 15617 - brake master cylinder.
The product was exactly as described and a quick phone call to yourselves for a bit of advice prior to ordering was handled extremely well and efficiently.
The price was the best I found on the internet and the goods were very well packed and arrived undamaged.
The actual delivery company,  DPD, gave the best service I have ever had.  I was told right from when you packed the goods right up to delivery exactly what was going on.  But the best bit of all for me (and for everyone else I suspect) is I was given a 1 hour delivery time slot - and they met it - absolutely fantastic.
I will of course be using yourselves again in the future should I need more stuff,  and I have no hesitation at all in passing the recommendation on.
Please feel free to use this email as a reference should you wish.
Great stuff and many thanks
best regards
Andy

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Order Number: 20*** 

Dear Sir/Madam

May I pass on my thanks to you and your team for the excellence I have experienced whilst placing and receiving my order.

I donít think I have ever known such an easy order being notified each step, lightening delivery and professionalism.

A big thank you and you will be getting a lot more orders from me.

Outstanding!!

 

 

Kindest regards

Mr Marc

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A quick thank you. (Just a bit late)

Td5 Turbo ordered 16:45, delivered 09:00 the following morning!!! Fitted and running by 10:30! Lowest price on the web and this was a new, boxed, Garret unit, not a rebuild. Outstanding sevice, well done.

Rod. (You may publish if you wish.)

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 just a quick thanks my order came bright and early today,best possible service will be recomending you to all my contacts.cheers

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hi guys just a quick note to say thank you for the speedy pain free order i recieved yesterday fantastic service and great prices thanks

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Just wanted to thank you for the prompt service you have recently provided for me. I have been attempting to ready my Land Rover for a family caravanning holiday. With consecutive breakages, requiring attention, your prompt service has allowed me to remain positive about getting away. My last order, for a prop shaft, for the vehicle, I am hoping is the last hurdle. If your processing of my order is as prompt as the previous, I am certain that my children will not be disappointed. Thank you, your site is easy to use and your pricing realistic. Superb service. Best Regards, Andy

 

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Hi Guys,

Kit received this morning just after midday. Just to let you know that I was very impressed with the service from initial ordering to opening the front door to Mr Fed Ex.

I will certainly be doing business with you again and will certainly recommend your services.

Many Thanks.

Best regards

Chris M****

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Hi There guys, you order 6**** has arrived safely to my Address in Melbourne Australia.thank you.Best regardsRichard Wilson ... Melbourne

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